Where can I find the instruction manual?
On our website. (customer service section)

What should I do if I have a problem with my system?
1- Consult the user's manual
2- Contact customer service

What procedure should I follow to check my system?
I should let the surveillance centre know. # of the centre 514-904-1444
or 1-866-904-1444

How often should I check my security system?
We recommend that you do it every month.

Is it normal that my phone line gets cut off when my system is activated?
Yes, it's normal because the system uses the line when transmitting its signals.

If there is a power outage, will my system function?
Yes, an emergency battery kicks in.

What should I do to update my file?
Contact customer service and identify yourself with your password.

What are the methods of payment?
1- Pre-authorized payment
2- By Credit Card
3- By Cheque